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How soon after I place my order will you deliver my order?

Once payment for your order has been received and cleared it will usually ship the same or next business day.

Please allow 3-5 business days for arrival of order

For commercial or vending machines, this may be subject to pre-delivery and machine configuration and will be advised to you at the time of order placement.

Is there any special information I will need to provide about my delivery?

You simply need to provide us with an address where someone will be available to receive your order during business hours and a phone number where you can be contacted by the courier if required.

Shipping Charges are as shown when you proceed to a checkout page or are as quoted for your post code.

Shipping charges are for one delivery visit only. Second deliveries will incur the redelivery fee charged by the freight company. If our couriers cannot make delivery on their first attempt, you the receiver, will need to collect the consignment from the freight depot or alternatively when you place your order you can authorise the consignment to be left without signature at a safe location on your premises . 

If the delivery is for a business, ensure the business name is listed on the order form.

 If the delivery is to your residential address be aware that our couriers need a safe place for the goods to be left if no one is home, ( if authorisation to leave without a signature has been given).

Alternatively pick up is available and most welcome to all customers living in the Perth (WA) region.

How long will my delivery take?

Small orders (satchels) under 3kg – usually 1-2 days for capital cities

Larger orders – 3-7 working days.

Corporate customers – Subject to prior arrangements and depending on locations.

Do you provide a tracking number?

As soon as goods have been dispatched we can contact you with the consignment note number if requested. The consignment note number can be used to track your delivery. We will advise which shipping company we have used and what the website details are for tracking your consignment.

What does your warranty cover?

Domestic Warranties:

The warranty covers the replacement of defective parts due to faulty components and not operator misuse. Labour costs are not covered

Prior to operation of the machine all users should be familiar with operation as outlined in the instruction manual, supplied at point of purchase.

All maintenance and care of the machine should be undertaken in accordance with the instruction manual and indicators of the machine.

Commercial Warranties

The warranty covers the replacement of defective parts due to faulty components and not operator misuse. Labour costs are not covered

Prior to operation of the machine all users should be familiar with operation as outlined in the instruction manual, supplied at point of purchase.

All maintenance and care of the machine should be undertaken in accordance with the instruction manual and indicators of the machine.

Do you provide a warranty on all machines?

All new machines are provided with full manufacturers warranty as specified on the specific product page, usually:

Domestic machines: – 2 years parts only manufacturer warranty

Commercial machines – 1 year parts only manufacturer warranty

What happens if I need to make a warranty claim?

For domestic warranty claims, please contact your local service centre. Please provide your invoice as proof of purchase.

For all commercial warranty claims please contact us via this website or call us on 1300 722 430 during office hours.

Is the warranty transferable?

Warranties are not normally transferable.

Is there any cost associated with cancelling an order?

Orders can be cancelled at no cost to you if the item has not yet been shipped. Please call us on 1300 722 430 or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your will be credited immediately (less any applicable credit charges) when a cancelled item has not yet shipped.

If an order has been processed and dispatched and you wish to cancell, you will have to return the item (at your cost) to Coffee Shrine.

Once the returned item has been received by Coffee Shrine we will refund the cost of that item (less any applicable credit charges)

Cancelled orders that have been shipped must be returned unopened and at the purchasers cost

What if the item has been shipped?

If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us.

When returning a cancelled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will not be reimbursed for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.

For items that are cancelled after they are shipped, your account will not be credited until we receive the returned item.

Cancelled orders that have been shipped must be returned unopened.

What are the terms and conditions for use of this website?

By purchasing products from Coffee Shrine Pty Ltd (Coffee Shrine) on www.CoffeeShrine.com.au or registering for any of our services you agree to all of the terms and conditions set out on this page and on other pages in this website.

Coffee Shrine may from time to time update these terms. We will notify you via a prominent posting on this page or the page that best represents the policy that has been modified. Continued use of  www.CoffeeShrine.com.au after such notification indicates that you accept any and all changes.

Our rates and offerings may change from time to time. As a result, prices and availability of items in our collection are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, we will contact you before proceeding with your order.

While the Coffee Shrine team works diligently to review the safety of all products, we cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site.