Frequently asked Questions

We have taken great effort in compiling this list of frequently asked questions based on the common (and not so common) queries that we receive every day.

If there is anything at all you need to know that we do not answered here, please do not hesitate to contact us as we will be delighted to assist you.

Machine features

1. What is the benefit of twin boilers over single boiler?
2. What is a bypass doser?
3. What is a grind adjuster?
4. What is the benefit of a digital display?
5. What are the benefitsof programmability?
6. What is the benefit of a cup warmer?
7. Some machines have auto frothers or cappucinatores. Are they difficult to clean?

Machines

1. Where do you source the machines from?
2. What do you mean by refurbished machine?

Warranty

1. Do you provide a warranty on all machines?
2. What does your warranty cover?
3. What happens if I need to make a warranty claim?
4. Is the warranty transferrable?

Delivery

1. How soon after I place my order will you deliver my order?
2. Is there any special information I will need to provide about my delivery?
3. How long will my delivery take?
4. Do you provide a tracking number?

Cancellation

1. Is there any cost associated with cancelling?
2. What if the item has been shipped?

Refer a Friend Promotion

1. What are the terms and conditions for Refer a Friend?

Terms & Conditions of website

1. What are the terms and conditions for use of this website?

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